Terms of service

Terms of Service

By accessing and using this website, you agree to comply with and be bound by the following terms and conditions.

Digital Products

Our store sells digital products, including ebooks and downloadable materials. All products are delivered electronically and no physical items will be shipped.

After completing your purchase, you will receive instant access to your digital product. It is the customer’s responsibility to ensure that the provided email address and payment information are correct.

Intellectual Property

All content, including ebooks, guides, text, graphics, and other materials available in this store are the intellectual property of the store owner. These materials are provided for personal use only.

You may not copy, reproduce, distribute, resell, or share our digital products without prior written permission.

Payments

All payments must be completed before access to digital products is granted. By purchasing a product, you agree to provide accurate and complete payment information.

Refund Policy

Due to the nature of digital products, all sales are final and we do not offer refunds or exchanges once the product has been delivered.

Limitation of Liability

We are not responsible for any direct or indirect damages that may arise from the use or inability to use our digital products.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after any changes constitutes acceptance of those changes.

Contact

If you have any questions regarding these Terms of Service, please contact us at:

resellers.eu.contact@gmail.com

Asked every day.

Is Supplyplug a legitimate store?

Yes. Supplyplug is an online store focused on providing a secure and transparent shopping experience. Payments are processed through trusted payment providers, and every shipped order receives tracking information whenever available.

Our customer support team is also available to help with questions regarding products, payments, shipping and existing orders.

Can I pay when my order arrives?

Unfortunately, we do not currently accept cash on delivery.

All orders must be paid securely online during checkout using the available payment methods shown on our website. This helps us confirm orders quickly and protect both customers and transactions.

Are payments on the website secure?

Yes. Checkout payments are processed through trusted and encrypted payment providers. We do not directly store your full card details.

The payment methods available for your country will be displayed securely during checkout.

Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information will be sent to the email address used during checkout whenever tracking is available for the selected delivery service.

Please allow a short time for the tracking link to become active after the shipping confirmation is sent.

How long does order processing take?

Most orders are prepared within 1–2 business days. Processing may take slightly longer during weekends, public holidays or periods of unusually high demand.

Delivery time begins after the order has been processed and handed to the shipping carrier.

What happens if my order arrives damaged?

Please contact our support team as soon as possible and include clear photos of the product, packaging and shipping label.

We will review the issue and help you with the appropriate next steps in accordance with our refund and return policy.

Can I return my order?

Eligible products may be returned in accordance with our return policy. Products should remain unused and, where applicable, be returned with their original packaging and included accessories.

Please contact us before returning anything so our team can provide the correct return instructions.

How can I contact customer support?

You can contact us through the contact page or using the support details displayed on our website.

When contacting us about an existing order, please include your order number so we can assist you more quickly.

WHAT CUSTOMERS SAY

Feedback from recent orders

★★★★★

“The product arrived exactly as expected. Quality feels really solid and everything was packed properly.”

M.K. Recent order

“Really happy with the purchase. The item matched the photos and the whole ordering process was straightforward.”

A.R. Recent order

“Everything arrived in good condition and the quality was better than I expected for the price. Would order again.”

J.T. Recent order

★★★★☆

“Good overall experience. The product looked like the listing and support was helpful when I had a question about my order.”

S.L. Recent order

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